Online purchases are always in doubt if they are not made with great care especially in the case when you have ordered electronics, highly valued products and things that are valuable yet fragile in nature. In Australia, most of the buyers online make sure to buy things which come up with certain level of safety measure if these are fragile and may break or get damaged during the journey.
In all such cases there is a great need to be sure that these products are delivered on time and with safe packaging as well.
In addition to that customers may need to look further into the details that determine the delivery process, the payment process, the warranty and genuine product guarantee from the seller.
In case let us say if a customer buys a TV, there are many things that would be determining the way the customer would expect the product to be delivered to them and the things that will help build in trust would be as follows:
The product should be offered at a reasonable cost and should not offer huge, attractive offers which are unable to accept and may seem scams.
The product should come up with a manufacturer’s warranty and guaranteed genuine product so that they know that they are buying from an authorized dealer and not a fake product seller.
There should be some sort of payment protection or guarantee or anything that makes sure the customer will be paying for a valuable product and not for something that is not worth it.
All these aspects may help in creating a trustworthy relationship with the customer and the seller and may be proceeded by the purchase of the product.