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B.C. Ombudsperson talks about seniors

October 17, 2015 10:33 A.M.
B.C. Ombudsperson Jay Chalke

B.C.’s ombudsperson will give an overview of the office’s role in relation to seniors in a visit to Kamloops next month.

Jay Chalke will speak on Thursday, Nov. 5, 3-4 p.m., at the Brock Activity Centre. He’ll include discussion of investigative reports that affect seniors.

As an independent statutory office of the provincial legislature, the Office of the Ombudsperson impartially investigates complaints about unfair administrative actions in more than 2,800 B.C. public authorities. 

The office helps seniors get the fair treatment that everyone deserves by responding to complaints about health authorities, the public guardian and trustee, and other provincial authorities that affect seniors. In addition to resolving individual problems, the investigation of a complaint can lead to systemic improvements that benefit many people. Services are provided free of charge.

Appointed ombudsperson in July, Chalke has a background in executive leadership, the conduct of fair and independent investigations and use of modern approaches to dispute resolution.

One of his first undertakings has been an investigation into the botched firings of Ministry of Health staff, an assignment from the B.C. Cabinet that he initially had concerns about taking on. The fired employees and their families, as well as the Opposition, wanted a public inquiry instead.

From 2011 to 2015, Calke led the justice services branch of the Ministry of Justice and was responsible for delivering reforms to justice services and fostering collaboration across the justice system.

Prior to his appointment with the Ministry of Justice, he was the first public guardian and trustee of British Columbia from 2000 to 2011. During this time, he was instrumental in implementing lasting changes to modernize service delivery, improve collaboration with stakeholders, and enhance public accountability. He was also a member of Canada’s delegation to the Hague Conference on Private International Law, which negotiated the Convention on the Protection of Adults.

The activity centre, operated by the Centre for Seniors Information Kamloops, is located at Brock Mall, 9A—1800 Tranquille Rd.


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